Vermont’s Top IT Support and Network Security Provider

NPI’s responsiveness, quality of service, and commitment to communication shows that everyone has our best interests in mind. I really appreciate the effort they put into strategic planning and the 3-year outlook which helps me develop our technology budget. Overall, I am very satisfied with their knowledgeable engineering staff, clarity around our technology needs, and CEO Eric Hart’s accessibility when we need his expertise.

Technology is very important in what we do. Ours is on a plan; we know exactly when each piece of equipment needs to be replaced. They monitor our system 24/7, and they’re on it if anything happens. The Canopy service makes my life a whole lot easier.”

What we value most with NPI is the peace of mind we get because their staff is second to none.  We are not computer folks-we use layman’s jargon-and they understand what we mean. IT is complex and being able to say “Call NPI” allows us to focus on our business.

NPI’s staff is amazing. I feel like I have a hotline — if I have a problem with any of our computers, I just call and they take care of it. They work with our hardware, our software, our vendors, so I can chalk those off my list of things to do. They regularly come over and sit down with us. We go over where we are, where we’re going and what we’ll need. We take care of teeth, and they take care of the computers.

I appreciate the structure NPI brings to our IT department. The planning meetings are very helpful because they give me a broader overview of the technology which allows us to forecast future needs. It’s really great to be able to set priorities for projects that I know will be well implemented and correctly scaled for growth. I get just the right level of detail with the monitoring piece and it’s worked out well to have someone to keep an eye on the network.

NPI has helped us to become a better, stronger company by guiding the technology behind the business. We don’t have the diversity or breadth of knowledge, of all things IT, so NPI’s technical expertise has helped us fill in the gaps. They have done quite a few infrastructure projects and their process includes a lot of interaction to get to the heart of what we want to accomplish. In the beginning, I analyzed the follow through, timeline and budget; after the first couple of projects I have never looked back.”

We have worked with NPI for 25 years and counting. During that time, NPI has continually and successfully re-invented its customer service model to maintain fresh approaches to the ever-changing IT and security landscapes, without losing the importance of solid personal relationships that are built on trust. They also have been refreshingly honest and consistent about asking for feedback and discussing ways to get even better at what they do. We appreciate their approach and their people.

In our business, infrastructure is critical, so equipment failure is always at the back of our minds. We sleep a whole lot better knowing that if something bad happens we can recover quickly. NPI has been a great partner in helping up our game with servers and backup. The techs are responsive and knowledgeable, and, when there is a disruption, they get us up and running quickly with minimal data loss.

We were skeptical of migrating our servers to the cloud and we take cybersecurity very seriously, however, after some good conversations, we understood that moving to the cloud made sense because we would have better security. Also, we no longer need to front the money for server replacements and having a subscription means we always run the latest version.

Having a secure and productive technology environment has made a huge difference in our success. NPI Technology Management has been our technology partner since 1992, and their expertise has made us more efficient and effective in leveraging our resources to help achieve our client’s goals. I would highly recommend NPI to anyone looking for the highest quality of business technology support.

We’re a pretty heavy IT-usage company and we’ve been growing, so we don’t want to be relying on insufficient or outdated infrastructure. They make sure we have the hardware that fits us now, and that can allow us to grow. They’re providing IT services that we previously performed in-house, giving our internal IT staff more time to focus on what they do best.

NPI’s strategic planning aids in the management of our day to day IT operations and their staff are responsive, helpful, and provide good quality technical support.

The personal attention we receive is extraordinary. You just don’t see that with IT vendors, and it’s a breath of fresh air. The NPI staff has really gotten to know our company, so even though IT is changing like crazy, their advice will keep us on top of our game. NPI is more like a partner in my business, not just an IT consultant.