Eric is NPI’s chief executive and owner, and brings to the position more than 25 years in technology management with the company. Having designed, implemented and supported over 1,000 separate networks in his career, Eric has seen how excellence in technology investment and operations can be the fuel that powers business growth and success. He has particular experience in data communications and application performance, and extensive knowledge of security standards and infrastructure management. Eric holds several advanced certifications, and he consults about intellectual property protection and conducts security audits for IPC — the Association Connecting Electronics Industries®, a global trade organization. He contributes articles to CFO.University and Vermont Business Magazine, and speaks regularly about current security issues on television and at industry events. Eric is an active member of various community organizations, and is past president of the Board of Directors of Local Motion, a non-profit that promotes people-powered transportation. He is a sailor and enjoys the outdoors with his wife and two sons.
Dawn has a broad portfolio: she coordinates NPI’s marketing, social media, outreach to potential clients, writing, event planning and research, and she assists with business strategy. She has previous experience in a diversity of positions with businesses in the Burlington, Vt. and Seattle, Washington areas. Dawn holds a bachelor’s degree in mass communication from the University of Vermont. She’s a seasoned consignment shopper, enjoys travel with an emphasis on history, and often volunteers at community events with a “food and fun” focus.
Client Technology Manager
Formerly a senior vice president with Chittenden Bank, Sonja brings to NPI a deep understanding of business process and finance. She values listening and building collaboration as she advocates for clients in making sure that NPI’s technology planning and support meets their business needs. Sonja serves on the advisory board for the University of Vermont Cancer Center and the Regional UVM Alumni Board. She’s the treasurer for Dragonheart Vermont, a team of woman dragon-boat paddlers that has won both U.S. and world championships.
As is everyone at NPI, Luke is focused on customer service. He works with clients on scheduling, pricing and product ordering — and he makes sure the service team consistently and efficiently meets client needs. “If someone needs to have something done,” he says, “I’ll make sure it gets done.” He holds a bachelor’s degree in political science and area and international studies from the University of Vermont, and has previous experience in government and the banking industry.
Technologist and Engineering Team Leader
Matt keeps his “finger on the pulse” of the ever-changing IT landscape, to identify solutions that enable NPI’s clients to achieve their business goals. He’s responsible for implementing those solutions, and for making sure that all implementations are consistent and smooth. He’s an expert in infrastructure and virtualization, with skill sets in firewalls, routers, switches, wireless, VMware, Microsoft Windows, SQL, Exchange, and Office 365. He and his wife have three children. Matt bicycles to work every day. In Vermont, all year round.
Lead Canopy Technician
As supervisor of the Canopy Team, NPI’s helpdesk department, Michelle helps technicians meet client needs, fine-tunes our documentation to assist future responses, and works directly with clients to resolve technical issues. Michelle’s parents owned a computer repair business, and she has been working with technology since she was 14 years old. A graduate of Champlain College with a degree in computer science and digital forensics, she has earned several advanced professional certifications. She has also worked with the American Red Cross, and she enjoys hiking, gardening and home-brewing with her fiancé.
NPI’s staff is amazing. I feel like I have a hotline — if I have a problem with any of our computers, I just call and they take care of it. They work with our hardware, our software, our vendors, so I can chalk those off my list of things to do. They regularly come over and sit down with us. We go over where we are, where we’re going and what we’ll need. We take care of teeth, and they take care of the computers.”Sue Goodman, Office Manager, Bentley A. Merrick, D.M.D., P.C., a South Burlington, Vermont prosthetic and cosmetic dentistry practice
Technology is very important in what we do. Ours is on a plan; we know exactly when each piece of equipment needs to be replaced. They monitor our system 24/7, and they’re on it if anything happens. The Canopy service makes my life a whole lot easier.”Donna Aldrighetti, Office Manager, MMR, LLC , a Montpelier, Vermont lobbying firm