With Canopy Managed Network, NPI becomes your IT service provider — and takes away your technology worries.
As a managed IT solutions provider, we make sure everything runs smoothly and securely, sharing your goals and looking ahead. All at a fraction of the cost for comparable services in-house.
We’ll handle everything. This means daily tech help and support, all the way through strategic planning and budgeting, plus everything in between: PCs and laptops, servers, switches, firewalls, wireless access points, data protection, vendor management, and full-scale, 24/7 computer network security. We support your end users and applications. Everything.
We run automatic hourly data backups, so you’re always running safe. We monitor your systems continuously, and we perform comprehensive reviews on a regular basis — so we can spot and solve potential issues before they’re problems. Through our managed IT solutions, we also keep cybersecurity completely up to date, from software upgrades and patches through protection from viruses, malware, and spam.
We meet with you regularly for an IT Strategy Review where we discuss your strategic plan in detail.
That’s where we’ll look together at how well your computer systems are helping achieve your business goals. We’ll examine closely the coming year or two, then project three to five years ahead. How are your technology assets performing? What will you need, and when? And how are we doing in managing your network?
The goal of our managed network services is that your IT runs so smoothly, you barely know we’re there — but we always are. If problems do arise, we’re there to solve them, at a moment’s notice. No matter what.
At NPI, we all work together as a team. And because we bring a full, varied range of expertise as a Managed Service Provider (MSP), you get all the knowledge and skills you need — at a stable, predictable monthly cost that’s well below what you’d pay for a single highly skilled, in-house professional.
The personal attention we receive is extraordinary. You just don’t see that with IT vendors, and it’s a breath of fresh air. The NPI staff has really gotten to know our company, so even though IT is changing like crazy, their advice will keep us on top of our game. NPI is more like a partner in my business, not just an IT consultant.”
Ralf H. (Goober) Schaarschmidt II, President, New England Excess Exchange, Ltd., a Barre, Vermont independent Wholesale Broker and Managing General Agency (MGA) serving independent insurance agents
What are managed IT services?
Managed IT services include some or all of these services:
- IT strategy development, including multi-year roadmap
- Best practice security measures
- Continuous monitoring of all system devices
- End-user support, including applications and mobile devices
- Vendor, warranty, procurement, and license management
- Centralized and documented Antivirus, Operating System and program updates
- Repair and disaster recovery, including restore of failed systems
- Evening, weekend, and holiday response to network emergencies
How much do managed IT services and support cost?
Costs vary depending on the comprehensiveness of the agreement. Some businesses are willing to assume more risk, so opt to have limited aspects of their network managed in exchange for lower monthly cost. Others choose a vendor to oversee all aspects of their infrastructure, computers, end-user support, and telecommunications to improve their security posture and reduce their risk of downtime.
Why do I need managed IT services?
Computers are increasingly mission critical with connectivity and uptime driving business success. Managed IT support provides peace of mind via proactive monitoring and management to prevent problems, and swift response to any issues that do occur.
What help desk support does a managed IT service provide?
Your staff will have direct access to help desk support, providing them fast resolution of IT problems including:
- Application problems
- Computer issues
- Printing failures
- System slowness
- Remote access issues
- Password resets
- Internet disruption
Why do companies outsource IT services?
Small and medium businesses may find it hard to justify the effort, salary expense, and tool cost involved in hiring and manage an internal IT person, and they need a broad set of IT skills that are hard to find in a single person. Larger companies may need to supplement the skills of their IT department, provide coverage for time off and for after-hours emergencies, and allow their internal IT staff to drive revenue and productivity via business process improvement and software evaluation and implementation.
Our Canopy Managed Network Solution (Managed IT Services) focuses on helping businesses throughout Vermont, New Hampshire’s Upper Valley, and Northeastern New York, including :
We approach our client relationships, and any projects that result, as a collaboration.
You will always know what we recommend and why. You’ll know what we’re doing and how we’re doing it. That’s the NPI way.