Congratulations to Michelle Loveday, Lead Canopy Technician, for passing the HDI Support Center Team Lead certification test. It verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development.
HDI is the leading events and services organization empowering the technical support and service management industry and its people. They started the IT service and support industry over 30 years ago, and are the standard for performance improvement at both the organizational and professional levels.
