It’s Monday morning…and you’ve just given the staff one of your best pep talks to date. There’s a lot of work to be done and the team is motivated and ready to go. You send everyone out the door with a smile and a reassuring pat on the back. It’s going to be a productive week!
But those motivated grins and go-getter attitudes quickly turn to frustrated scowls and murmurs of aggravation as, one by one, your staff expresses disdain for the inability of the technology to keep pace with the work load. Does this sound familiar? Is technology driving everyone nuts?
Under-managed technology leads to frustrations and inefficiencies. Business technology is forever changing, updating and evolving. Systems can quickly become outdated or slow down to the point that the problems can overwhelm employees and management alike.
Maximize the efficiency of your employees to provide an all-around better experience for your client.
Slow technology can stifle your employees’ ability to not only meet the demands of the clients, but also their own professional goals. Career-minded employees are often looking to stand out, exceed employer expectations and advance through the ranks of your company. This can be a difficult feat to accomplish when the technology cannot keep pace with the needs of the business. Motivated employees want to thrive and be an integral part of the growth of your company. When they don’t have the tools to perform and produce at the level of their capabilities, employees can become frustrated and feel stifled and powerless. They may even leave because their career options seem limited within your organization.
Another issue that employees face with slow or out-of-date technology is the inability to be creative. People who want grow with your company often bring new ideas and concepts to the table. These may include profit-driving concepts for increasing production, expediting the work load or enhancing efficiency. When the technology is limited, however, employees will have a hard time implementing innovations. As a result, your company may be missing out on the advantages that new talent and creativity can bring to the bottom line.
Inadequate technology can also result in work-related burn-out. Your staff serves as the key link between your company and your clients, so any dissatisfaction experienced by your customers will likely be directed at your employees. When employees do everything within their power to provide the best service, but have their hands tied by technology that simply cannot meet the demand, it will ultimately lead to frustration, negativity–and burn-out.
Putting fast, efficient and current technology to work for your company is key to maximizing the efficiency of your employees and providing an all-around better experience for your clients. Giving your employees the best possible tools to help grow your business can lead to a winning situation for both you and them…and keep you all from going a little “nuts”.